InstantCare
InstantCare
InstantCare
Your charger, always protected. More than an installation — a lasting partnership.
Your charger, always protected. More than an installation — a lasting partnership.
Your charger, always protected. More than an installation — a lasting partnership.
Enjoy your EV charging point with total peace of mind, knowing it’s protected against unexpected issues. InstantCare is a comprehensive service that looks after your charger before, during and after installation, so all you need to worry about is charging your electric vehicle.
What is InstantCare?
Complete coverage. Real peace of mind.
Even with the best systems, unexpected issues can happen, although it’s rare. With InstantCare, you can protect your charger for a small monthly fee and make sure it is always in good hands.
What is InstantCare?
Complete coverage. Real peace of mind.
Even with the best systems, unexpected issues can happen, although it’s rare. With InstantCare, you can protect your charger for a small monthly fee and make sure it is always in good hands.
Accidental damage to your charger
Your charger is protected against knocks, impacts and accidental damage. Because accidents happen — and your peace of mind shouldn’t disappear when they do.
Breakdowns and malfunctions
We cover electrical, electronic and operational issues that prevent your charger from working as intended. If your charger fails, we act quickly to get it back up and running.
Specialised technical support
Get access to expert technicians specialising in EV charging points. A fast, hassle-free service designed for private homes.
InstantCare charger protection is backed by Helvetia Caser, providing financial strength, experience and security. Clear, reliable cover designed for long-term peace of mind.
What sets us apart
A complete protection and service package
InstantCare is a comprehensive package developed jointly by Helvetia Caser and Instantbox, combining insurance protection with technical services and exclusive customer benefits.
What sets us apart
A complete protection and service package
InstantCare is a comprehensive package developed jointly by Helvetia Caser and Instantbox, combining insurance protection with technical services and exclusive customer benefits.
Provides insurance cover for your charger, protecting it against accidental damage and breakdowns.
Provides insurance cover for your charger, protecting it against accidental damage and breakdowns.
Delivers technical services, specialist support, and the benefits linked to installation and maintenance.
Delivers technical services, specialist support, and the benefits linked to installation and maintenance.
A complete solution designed to support you throughout the entire lifespan of your charger.
Services
Exclusive benefits included
In addition to charger protection, InstantCare includes exclusive benefits that give you greater flexibility and savings.
Move home with no worries
If you move home, Instantbox covers 50% of the cost of:
uninstalling the charger from your current property
transporting the charger to your new home
installing the charger at your new property
Your charger moves with you.
Move home with no worries
If you move home, Instantbox covers 50% of the cost of:
uninstalling the charger from your current property
transporting the charger to your new home
installing the charger at your new property
Your charger moves with you.
A second home, with the same level of care
If you choose to install a charger directly at a second home, you’ll also receive a 50% discount on the installation, with the same technical standards and quality of service.
A second home, with the same level of care
If you choose to install a charger directly at a second home, you’ll also receive a 50% discount on the installation, with the same technical standards and quality of service.
Priority support
If your charger is affected by external factors such as electrical storms, lightning or power surges, InstantCare provides technical support to assess the situation and apply the most suitable solution.
Priority support
If your charger is affected by external factors such as electrical storms, lightning or power surges, InstantCare provides technical support to assess the situation and apply the most suitable solution.
Technical visit at no extra cost
If an issue arises, a technical visit is included at no additional cost to assess the problem and provide the best solution quickly and professionally.
Technical visit at no extra cost
If an issue arises, a technical visit is included at no additional cost to assess the problem and provide the best solution quickly and professionally.
Move home with no worries
If you move home, Instantbox covers 50% of the cost of:
uninstalling the charger from your current property
transporting the charger to your new home
installing the charger at your new property
Your charger moves with you.
Priority support
If your charger is affected by external factors such as electrical storms, lightning or power surges, InstantCare provides technical support to assess the situation and apply the most suitable solution.
A second home, with the same level of care
If you choose to install a charger directly at a second home, you’ll also receive a 50% discount on the installation, with the same technical standards and quality of service.
Technical visit at no extra cost
If an issue arises, a technical visit is included at no additional cost to assess the problem and provide the best solution quickly and professionally.
Designed for you
Who is InstantCare for?
For any Instantbox user who wants peace of mind and the reassurance of a brand that takes care of everything after installation.
Designed for you
Who is InstantCare for?
For any Instantbox user who wants peace of mind and the reassurance of a brand that takes care of everything after installation.
You don’t have a long-term technical support service for your charger.
After the initial installation, many chargers are left without ongoing technical support. InstantCare is designed specifically to fill that gap, giving you continued assistance and support beyond the standard period, so you never have to worry about what to do if an issue arises over time.
You don’t have a long-term technical support service for your charger.
After the initial installation, many chargers are left without ongoing technical support. InstantCare is designed specifically to fill that gap, giving you continued assistance and support beyond the standard period, so you never have to worry about what to do if an issue arises over time.
You don’t have a long-term technical support service for your charger.
After the initial installation, many chargers are left without ongoing technical support. InstantCare is designed specifically to fill that gap, giving you continued assistance and support beyond the standard period, so you never have to worry about what to do if an issue arises over time.
You want fast support, without the hassle.
When a problem appears, the last thing you need is a long process or complicated admin. With InstantCare, you get direct access to our technical team, with no middlemen and no unnecessary paperwork, so any issue can be resolved quickly and efficiently.
You want fast support, without the hassle.
When a problem appears, the last thing you need is a long process or complicated admin. With InstantCare, you get direct access to our technical team, with no middlemen and no unnecessary paperwork, so any issue can be resolved quickly and efficiently.
You want fast support, without the hassle.
When a problem appears, the last thing you need is a long process or complicated admin. With InstantCare, you get direct access to our technical team, with no middlemen and no unnecessary paperwork, so any issue can be resolved quickly and efficiently.
You value a long-term relationship with your technology provider.
InstantCare is designed to support you throughout the entire lifespan of your charger. It’s not just about solving occasional problems — it’s about building a long-term relationship based on trust, with a brand that stays by your side and responds when you need it.
You value a long-term relationship with your technology provider.
InstantCare is designed to support you throughout the entire lifespan of your charger. It’s not just about solving occasional problems — it’s about building a long-term relationship based on trust, with a brand that stays by your side and responds when you need it.
You value a long-term relationship with your technology provider.
InstantCare is designed to support you throughout the entire lifespan of your charger. It’s not just about solving occasional problems — it’s about building a long-term relationship based on trust, with a brand that stays by your side and responds when you need it.
Activate your support service today
Make sure your Instantbox is protected from today.
Activate your support service today
Make sure your Instantbox is protected from today.
FAQ’s
Frequently Asked Questions
Find answers to commonly asked questions about InstantSaas
How do I pay for this insurance?
Is it renewed every year?
How long do I have to report a claim?
If the charger is damaged while being used by a third party, is it covered by the insurance?
Is there a minimum commitment period?
What is the insurance cancellation policy?
What response times do you offer for incidents? Is support available 24/7?
Who am I taking out the insurance with: Helvetia Caser or Instantbox?
If I’m not an Instantbox customer, can I still insure my charger?
What do I need to make a claim?
How much will the insurer pay if the charger or cable is damaged?
If my charging point suffers vandalism, is it covered by the insurance?
Can the insurance cover more than one charger?
What phone number should I call for help or assistance from Helvetia Caser?
Is the installation wiring also covered?
Once I have taken out the insurance, who handles my questions or requests: Helvetia Caser or Instantbox?
FAQ’s
Frequently Asked Questions
Find answers to commonly asked questions about InstantSaas
How do I pay for this insurance?
Is it renewed every year?
How long do I have to report a claim?
If the charger is damaged while being used by a third party, is it covered by the insurance?
Is there a minimum commitment period?
What is the insurance cancellation policy?
What response times do you offer for incidents? Is support available 24/7?
Who am I taking out the insurance with: Helvetia Caser or Instantbox?
If I’m not an Instantbox customer, can I still insure my charger?
What do I need to make a claim?
How much will the insurer pay if the charger or cable is damaged?
If my charging point suffers vandalism, is it covered by the insurance?
Can the insurance cover more than one charger?
What phone number should I call for help or assistance from Helvetia Caser?
Is the installation wiring also covered?
Once I have taken out the insurance, who handles my questions or requests: Helvetia Caser or Instantbox?
FAQ’s
Frequently Asked Questions
Find answers to commonly asked questions about InstantSaas
How do I pay for this insurance?
Is it renewed every year?
How long do I have to report a claim?
If the charger is damaged while being used by a third party, is it covered by the insurance?
Is there a minimum commitment period?
What is the insurance cancellation policy?
What response times do you offer for incidents? Is support available 24/7?
Who am I taking out the insurance with: Helvetia Caser or Instantbox?
If I’m not an Instantbox customer, can I still insure my charger?
What do I need to make a claim?
How much will the insurer pay if the charger or cable is damaged?
If my charging point suffers vandalism, is it covered by the insurance?
Can the insurance cover more than one charger?
What phone number should I call for help or assistance from Helvetia Caser?
Is the installation wiring also covered?
Once I have taken out the insurance, who handles my questions or requests: Helvetia Caser or Instantbox?
Get in touch!
We’re here to connect. Whether you're an investor, potential partner, or simply curious about what we do, reach out to start the conversation.
Let’s build the future, together.
Get in touch!
We’re here to connect. Whether you're an investor, potential partner, or simply curious about what we do, reach out to start the conversation.
Let’s build the future, together.
Get in touch!
We’re here to connect. Whether you're an investor, potential partner, or simply curious about what we do, reach out to start the conversation.
Let’s build the future, together.
Instant Technology for a Sustainable Tomorrow.
InstantTech
Our Products
© 2026 Instant. All rights reserved
Instant Technology for a Sustainable Tomorrow.
InstantTech
Our Products
© 2026 Instant. All rights reserved
Instant Technology for a Sustainable Tomorrow.
InstantTech
Our Products
© 2026 Instant. All rights reserved